Tilton/Meridian Fitness and Wellness
  • 04-Oct-2017 to 03-Dec-2017 (EST)
  • Brick
  • Brick, NJ, USA
  • Hourly
  • Part Time

Tilton/Meridian Fitness & Wellness offers some of the most comprehensive fitness and wellness facilities in the region. Our family of health clubs across New Jersey offer group exercise, personal training, aquatics, free babysitting services, nutrition consultations, massage services, juice bars and more. Tilton/Meridian's fitness and wellness clubs provide state of the art equipment and top-notch amenities to our members and employees. Our Meridian clubs in partnership with Meridian Health are also proud to provide access to on-site Wellness Coaches, Physical Therapists and a Medical Advisory Board who support our fitness professionals and offer community education seminars to our members and guests.

At Tilton/Meridian, we create an outstanding customer service experience and treat our members like pampered guests. Employees enjoy a familial atmosphere with a keen interest in fitness, marketing and exceptional customer service. We feel strongly about promoting from within and offer comprehensive benefits to our employees. 

Currently the Brick, NJ club is seeking part-time Member Service Representatives / Front Desk Associates to join its customer service team.

Front Desk Associate / Member Service Rep. Position Purpose and Responsibility:

To uphold and enhance the member service levels of Tilton/Meridian/Can Do Fitness by:

  1. Acknowledging members and guests by name, as they enter and leave the club.
  2. Upholding Tilton/Meridian/Can Do Fitness' "Clean and Friendly" motto.
  3. Act as liaison for all members and guests when they seek assistance at the Member Services Desk.

Front Desk Associate / Customer Service Rep. Specific Duties:

  • Greet and say goodbye to members and guests as they enter or leave the club.
  • Be knowledgeable of club programs so that you may answer questions from members and guests.
  • Be on time for shifts, prepared to work at the scheduled start time of each shift.
  • Find coverage for yourself by communicating with other team members and submit a request for coverage to the Assistant General Manager.
  • It is the responsibility of the employee to find coverage, not the manager's, for all shift coverage changes.
  • Ensure that the club remains in immaculate condition and appearance at all times.
  • Shift out the cash register at the end of each shift and ensure all monies collected during your shift are present.
  • Assist any member that comes to the Member Services Desk seeking assistance if possible or by getting the appropriate staff person to help (i.e. the Floor Trainer if the member or guest needs assistance on the workout floor).
  • Assist with any additional administrative responsibilities assigned to the Member Services Department such as stuffing envelopes for mass mailings.

Front Desk Associate / Member Services Rep. Communication:

  • Communicate problems and concerns to the Member Service Manager and/or General Manager and contribute to their solution.
  • Maximize the quality of the member's experience by enthusiastically communicating and promoting club information directly and through staff.
  • Addresses members concerns in a tactful and prompt manner.

Customer Service Rep. / Front Desk Associate Qualifications:

Education: High School degree or GED.

Experience: Preferred 1-2 years of reception, cashier or customer service experience.

Attributes: Exceptional communication and motivational skills; well-organized; love of the fitness and service industries; strong sense of teamwork; excellent interpersonal skills; positive outlook; enthusiastic; self-motivated; and friendly.

We are proud to be an Equal Opportunity Employer (EOE).

Tilton/Meridian Fitness and Wellness
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